Position Summary

The Technology Support Specialist II provides advanced technical support for district technology systems, network infrastructure, and enterprise applications. This position performs complex troubleshooting, assists with server and network infrastructure maintenance, administers selected enterprise platforms, and provides training and guidance to staff. The role requires independent judgment and technical expertise beyond entry-level support.

Duties and Responsibilities

Technical Support & Systems Maintenance

Install, configure, troubleshoot, repair, and maintain software, hardware, and associated peripherals across multiple computer platforms (e.g., Windows PC, Apple devices), including preventative and corrective maintenance.
Install, support, and maintain network communication hardware and software systems, including switches, wireless access points, cabling infrastructure, and related connectivity components.
Install, support, and maintain new and existing server hardware and software infrastructure under the direction of the Network Engineer or Director of Technology.
Analyze and resolve technical issues ranging from complex system failures to user account and software access problems.
Implement and assist in managing system backup and recovery procedures.
Configure and manage user accounts, permissions, and passwords in accordance with district security protocols.
Support and maintain systems designed to protect infrastructure integrity, including anti-virus, anti-spam, content filtering, and related security tools.
Assist in the administration and support of the district IP telephone system.

Systems & Application Administration

Administer and support Google Workspace for Education, including user account management, organizational unit configuration, license management, security settings, and troubleshooting of platform-related issues.
Evaluate and recommend improvements to current and future network and infrastructure requirements to meet division needs.

Instructional & End-User Support

Serve as DDOT II/Project Manager for SOL Testing (Provide technical support for the management of testing for all schools, and is responsible for the division-wide technology infrastructure needed to conduct online testing and manage secure assessment data.
Provide technical training and support to users with varying levels of IT knowledge and competence.
Work directly with Instructional Technology Resource Teachers to assist with implementation of instructional software programs designed to enhance student learning.
Advise and guide staff regarding appropriate use of district-approved technology products, services, and systems.

Help Desk & Operational Support

Work collaboratively with technology staff to prioritize and respond to help desk requests.
Plan and accomplish assigned objectives independently, relying on experience, technical expertise, and sound judgment.
Maintain accurate documentation of work performed, system changes, and technical procedures.
Maintain a professional image as a representative of Radford City Public Schools.
Perform other related duties as assigned consistent with the scope of the position.

Compliance

All work performance and conditions of employment shall be governed by the Radford City Public Schools Policy Manual and all applicable State and Federal laws.

Skills Necessary for Performance

Thorough knowledge of the operation, uses, and capabilities of computer and networking equipment.
Advanced knowledge of methods and techniques used to maintain and repair computer hardware and software systems.
Working knowledge of network infrastructure components required to maintain a stable and secure environment.
Knowledge of audio/visual systems, including IP telephones and video transmission equipment.
Knowledge of enterprise cloud platforms (e.g., Google Workspace for Education and Microsoft Azure).
Ability to analyze complex technical problems and implement effective solutions.
Ability to read and interpret technical documentation, maintenance manuals, schematics, and diagrams.
Ability to establish and maintain effective working relationships with colleagues and school staff.
Strong organizational, communication, and customer service skills.
Skill in the use of computer systems, administrative technology tools, and infrastructure management platforms.

Education and Experience

Associate’s degree in Computer Science, Information Technology, or related field OR equivalent combination of education and experience.
Minimum of five (5) years of experience in the maintenance and repair of electronic computer equipment and systems.